What My Broken Keurig Taught Me About Client Retention
It might sound funny, but your coffee maker may have a better handle on client retention than you do. The morning my loyalty died At 6 AM, I have two settings. Coffee. Or crime scene. Typically, my morning routine is automatic. I stumble into the kitchen, blindly select a pod, jam it into the Keurig and eagerly await the ‘thwack’ followed by 12 […]